You can make changes to your subscription and manage your payment and renewal preferences by logging in to 'My Account'.
Once logged in, you can manage your memberships, and make changes to your profile, payment options, and newsletter subscriptions.
Update membership information
Under the 'Memberships' tab, click 'Manage' to make changes to your delivery address or update payment and renewal preferences:
Cancelling
To cancel your membership, simply click 'Disable auto renew' and you will not be billed again. Your membership will expire at the end of your current payment term.
NOTE: If you don’t see the 'Disable auto-renew' option, don’t worry! This is a known technical issue affecting some users. Just reach out to us, and we’ll take care of it for you right away.
Upgrade membership
If you would like to upgrade your membership type for example from monthly to annual, you can do this by clicking on the 'Change Plan' button.
Renewing
If your membership is not on auto-renewal and you are within 6 months (2 weeks for monthly memberships) of your membership expiration date, there will be an option to 'Renew now'. You will need to make sure that a payment method has been added before completing the renewal.
NOTE: if you would like to renew but your subscription has already expired, simply resubscribe at orderct.com.
If your subscription is expiring soon but you don’t see a renewal option, it means your current plan is no longer offered. To renew, click “Change Plan” and choose from the available options.
Update payment info
To see a list of your payment methods, to add a new card, or to change your default payment method, go to the 'Payments' tab:
Click the pencil icon to edit existing card information. Click 'Add payment method' to add a new card.