Frequently Asked Questions

How do I download a file I have ordered?

After you place your order, you will see a confirmation page with your receipt. To download your studies, click “Go to downloads” under the name of your download. This will bring you to your account, which lists all of your purchases from Simply click “Download Now” and your download should begin automatically.

If you missed the confirmation page, you also will receive a confirmation e-mail immediately after your order that includes a download link.

If you have trouble saving the file from the confirmation e-mail, try these steps:

  1. Click here to go to My Account.
  2. Sign into your account.
  3. Click on the order number you're looking for.
  4. Click on the highlighted link underneath the product name.
  5. Your download should begin immediately
  6. Repeat steps 3 – 5 above for each item you want to download again.

Your download time will vary based on the file size and your connection speed.

Was this article helpful?
0 out of 3 found this helpful
Have more questions? Submit a request