Frequently Asked Questions

How do I download a file I have ordered?

After you place your order, you will see a confirmation page with your receipt. To download your studies, click “Go to downloads” under the name of your download. This will bring you to your account, which lists all of your purchases from Simply click “Download Now” and your download should begin automatically.

If you missed the confirmation page, you also will receive a confirmation e-mail immediately after your order that includes a download link.

You can also access and download your orders via your account. Once logged in, a list of your orders can be found under 'All Orders':


Hit the 'Download File' button to re-download and your resource will begin to download. If it is a physical item, instead of the Download Link it will show the tracking # and mail carrier if it has shipped and also show your order status.

If you are are still running into trouble, don't hesitate to contact us or call 1-877-247-4787.


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