Store

How can I check on the status of my order?

If you want to check on the status of your order, retrieve the tracking number, or re-download a resource, you can do in My Account on the Store Purchases tab after logging in. Once logged in, all of your orders will display with the most recent order listed first. Hit the red + icon to open the order you want to re-download and then click "Download Link" and your resource will begin to download. If it is a physical item, instead of the Download Link it will show the tracking # and mail carrier if it has shipped and also show your order status.

Store Purchases tab where you can look up the order status or tracking #:

zendesk-smallgroups-download.png

If you are are still running into trouble, don't hesitate to contact us and we can look up the status or email you the resource as soon as possible.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request