Frequently Asked Questions

I have not received my resource in the mail.

For Christian Bible Studies, the vast majority of our resources are downloadable resources and therefore are not shipped out. If this was confusing and doesn't fit your needs, don't hesitate to contact us.

In order to access your digital resource, the order confirmation email you receive after ordering includes a link to download your resource. It is a link next to each downloadable product in the email that says "Download Files". Simply click on that, and your resource will begin to download.

If you cannot find this email and need to download your resource, you can download your resource at My Account on the Store Purchases tab after logging in. Once logged in, all of your orders will display with the most recent order listed first. Hit the red + icon to open the order you want to re-download and then click "Download Link" and your resource will begin to download.

Store Purchases tab where you download your resources:


If you are are still running into trouble, don't hesitate to contact us and we will email you your resource as soon as possible.

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