Frequently Asked Questions

I am a subscriber, but I can’t access resources at no cost.

When you are an active subscriber and are logged in on the Building Church Leaders store, all products on the store should show a value of "$0.00" on the product page, cart, and checkout and you should be able to download these for free after you complete checkout.


Occasionally, there is a synchronization issue and we may need to update something to make sure your record reflects subscriber status. If you are a subscriber but it still asks you to pay for resources when you add them to your cart, don't hesitate to contact us we will make sure the problem gets fixed and you receive the resources you need.

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