How do I manage users (add/invite and remove) for my multi-user subscription?

You can add or view members to your multi-user subscription on My Account under the Subscriptions tab. After logging in, under Subscriptions, find and click on the submenu "OTHER OPTIONS", then select "Manage Seats".

My Subscriptions (logged in):zendesk-manage-seats-ecare.png

This will take you to the Manage Seats page, where you can Add Leaders through the "Add Leaders" button, check on status of your invitation with the "View Invitations Sent" button, or view your current leaders with the "View Your Leaders" button.

Manage Seats:


Unfortunately, currently you are unable to remove leaders from your subscription through My Account. If you need to remove a leader, please contact us through our form or call us at 1-877-247-4787 and we will assist you.

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